Refund policy

If you contributed by mistake, in the wrong amount, or were charged more than you intended, email info@arsmedicaarchive.org within thirty days of the charge with the order number and a short note explaining what happened. We will refund the full amount to the original payment method.

Refunds typically appear on your statement within five to ten business days, depending on your bank.

If you see two charges for what should have been a single contribution, or a charge you do not recognise, write to us at info@arsmedicaarchive.org and we will investigate. Duplicate charges are refunded in full. If we suspect fraud we may also recommend you notify your card issuer.

We prefer to handle refund requests directly, since it is faster for both sides and avoids fees we'd otherwise pass on to the project. If you raise a chargeback through your bank without contacting us first, we will provide the bank with the contribution record and let them decide.

All refund correspondence: info@arsmedicaarchive.org. Please include the order or session id from your Stripe receipt — it speeds things up considerably.